Privacy Policy
cuci7 respects the privacy of every player. This policy explains clearly how we handle your personal data — from collection through to protection.
Why Your Privacy Matters
cuci7 builds trust through responsible and transparent data handling practices for all players.
Data Encryption
All personal information and financial transactions are transmitted over encrypted connections. Data is stored in a secure environment that is not accessible to unauthorised parties.
Account Control
You have full control over your cuci7 account. You can update your information, request a copy of your data, or delete your account through our support channel, which operates 24/7.
No Sharing Without Consent
cuci7 does not sell, rent or share players' personal data with third parties for marketing purposes without explicit consent from the player concerned.
International Compliance
The cuci7 privacy policy is built in accordance with recognised international data protection standards, ensuring your information is handled responsibly and lawfully.
Identity Verification (KYC)
The KYC process is carried out solely to meet licensing requirements and to prevent fraud. Documents submitted are stored securely and are not used for any other purpose.
Policy Updates
Whenever the privacy policy is updated with significant changes, we will notify players by email or through a notice on the website before the changes take effect.
1. Introduction
This Privacy Policy ("Policy") is an official document that describes how cuci7 ("we", "platform") collects, uses, stores, discloses and protects the personal information of users ("you", "player") who use the services on the cuci7 website. By registering an account or using any cuci7 service, you agree to the terms set out in this Policy.
cuci7 operates under an international licence and is committed to ensuring the privacy of every player is carefully maintained. This Policy applies to all players aged 21 and above who use the cuci7 platform.
⚠️ Please read this Privacy Policy carefully before using cuci7 services. If you do not agree with any of the terms here, you should not use this platform.
2. Information We Collect
cuci7 collects various categories of personal information to enable the service to function properly, to comply with regulatory requirements and to provide players with the best possible experience.
Categories of information collected include:
- Identity information — full name, date of birth, identity card number (MyKad) or passport, gender and nationality, which are required for the account verification process (KYC).
- Contact information — email address, mobile phone number and residential address.
- Financial information — e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account numbers for FPX or DuitNow purposes, and records of deposit and withdrawal transactions. Credit or debit card information is not stored directly on cuci7 servers.
- Technical information — IP address, browser type, operating system, login session data, activity timestamps and cookie records generated during use of the platform.
- Behavioural information — betting records, game preferences, login frequency and transaction history within the account.
- Communications — any correspondence with the cuci7 customer support team via live chat or email.
3. How We Use Your Information
All information collected is used for legitimate purposes directly related to the operation of cuci7. Those purposes are as follows:
- Creating, verifying and managing player accounts.
- Processing deposit and withdrawal transactions using available payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
- Complying with international licensing requirements, including Know Your Customer (KYC) procedures and anti-money laundering (AML) measures.
- Providing effective 24/7 customer support in Malay and English.
- Sending promotional information, bonuses and service updates to players who have given their consent.
- Monitoring account activity to detect and prevent fraud, misuse or suspicious activity.
- Improving platform performance and user experience based on analysis of anonymised data.
- Fulfilling legal and regulatory obligations applicable to cuci7.
4. Legal Basis for Data Processing
cuci7 processes your personal data on a solid legal basis. Processing is necessary to carry out the agreement between you and cuci7 when you register an account. In some circumstances, processing is carried out on the basis of cuci7's legitimate interest in operating the business safely, or to comply with applicable legal obligations. For marketing communications, we rely on the explicit consent you have provided.
5. Sharing Information With Third Parties
cuci7 does not sell or rent your personal information to any third party. However, in certain circumstances, information may be shared with:
- Payment service providers — to process your deposit and withdrawal transactions securely.
- Game software providers — who may receive the game data necessary to run the games you access.
- Regulatory authorities or law enforcement — when required by law or a valid court order.
- Third-party identity verification services — used solely for KYC and AML purposes.
All third parties involved are required to comply with security and privacy standards equal to or higher than those of cuci7.
6. Cookies and Tracking Technologies
cuci7 uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies are used to maintain your login session, remember your preference settings, analyse usage patterns and ensure account security.
You can control cookie settings through your browser. However, disabling certain cookies may affect the functionality of some cuci7 platform features.
7. Data Security
cuci7 implements various appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or loss. These measures include encryption of data in transit and at rest, strict access controls, regular security audits and training for staff who handle personal data.
However, you are also responsible for keeping your account password confidential and ensuring no other party uses your device to access your cuci7 account.
8. Data Retention Period
cuci7 retains your personal information for as long as necessary to fulfil the processing purposes set out in this Policy, or for as long as required by law. Financial transaction data and account records are retained in accordance with applicable regulatory requirements. After an account is closed, certain data may still be retained for the period required by anti-money laundering laws.
9. Cross-Border Data Transfers
As cuci7 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. cuci7 ensures that such data transfers are carried out with adequate safeguards and in line with applicable data protection requirements.
10. Links to Other Sites
The cuci7 website may contain links to third-party websites. cuci7 is not responsible for the privacy practices or content of those websites. You are advised to read the privacy policy of any other website you visit.
11. Changes to This Privacy Policy
cuci7 reserves the right to modify this Privacy Policy from time to time to reflect changes in business practices, regulatory requirements or technology. Any significant changes will be communicated to players by email or through a clear notice on the cuci7 website before those changes take effect. Continued use of the cuci7 platform after the effective date of the changes is considered acceptance of the updated terms.
12. Contact Us Regarding Privacy
For any enquiries, requests or complaints relating to this Privacy Policy or the handling of your personal data by cuci7, please contact our support team, available 24/7 in Malay and English via live chat or email at [email protected].
cuci7 Player Privacy Rights
As a cuci7 player, you have clearly defined rights regarding your personal data. Those rights are as follows.
Right of Access
You have the right to request a copy of all personal information stored by cuci7 relating to your account.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request that a correction be made promptly.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted, subject to our legal obligations.
Right to Restrict Processing
You may request that cuci7 restrict how your information is processed while a particular issue is being investigated.
Right to Withdraw Consent
You may withdraw consent relating to marketing or promotional communications at any time without affecting your account.
Right to Complain
If you are not satisfied with how cuci7 handles your data, you have the right to submit a complaint through our support channel.
Contact Our Privacy Team
The cuci7 support team is ready to assist you with any enquiries relating to privacy and personal data.
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